Central Ohio Orthotic & Prosthetic Center

Improving Human Capability in Central Ohio.

Providing professional, quality, prosthetic and orthotic services since 1991.

Frequently Asked Questions

There are many questions you may have regarding orthotics and prosthetics. We’ve compiled a list of the most frequently asked questions below. However, if you don’t see your question listed, please don’t hesitate to contact us:

Where are you located?

We have two central Ohio locations. Our locations can be found HERE.

Do I need a prescription to be seen?

Yes, we work by physician prescription. And your insurance company will require us to have one on file for you as well. We will also keep continual communication open with your physician during your course of treatment with us.

Do I need an appointment?

Yes, we require appointments because we have in-house patients that we see, as well as, outside of the office patients at hospitals and rehab care centers. We want to make sure we have enough time with you to provide the best possible care. Please arrive 15 minutes prior to your scheduled appointment time to give our staff time to process your information before your are seen by one of our Orthotic or Prosthetic practitioners. We request that you arrive 15 minutes early for ALL appointments; initial, adjustment, fitting, follow-up and repair. Patients who arrive 15 minutes late for their appointment may be asked to reschedule because our practitioners are scheduled daily for in-house and out-of-office patient appointments. Please note:  Patients must be present for All appointments, including adjustments.

What should I bring to my initial appointment?

Please bring your:

  • Current insurance card.
  • Driver’s license.
  • Current prescription; written less than 90 days before your scheduled appointment with us.
  • Physician notes, if provided to you by your physician.
  • X-rays, if provided to you by your physician.
  • Orthotic or Prosthetic device, if you already have one; even if it no longer fits or is broken.
Are your patient registration forms available online for new patients?

Yes, patient registration forms are available for download HERE, for new patients, as well as, existing patients. Prior to your appointment, you may download patient registration forms HERE. After you have filled out the forms, you may upload them to us, along with your prescription, through our Contact Form, located HERE. If you’re unable to email them to us ahead of time, please be sure to arrive 15 minutes prior to your scheduled appointment time.

Are your patient registration forms available online for existing patients?

Yes. As an existing patient, if any of your patient information has changed, you will be asked to update your information. You may also download patient registration forms HERE, as well as, send the completed forms, along with a prescription, to us through our Contact Form, located HERE. We ask that ALL patients arrive 15 minutes prior to their scheduled appointment time.

Does my insurance cover orthotics and prosthetics?

Coverage for orthotics and prosthetics will depend upon your insurance policy and plan. Your insurance policy is a contract between you and your insurance company, therefore, benefits can vary greatly and make it impossible for COOPC to guarantee your insurance will cover orthotic or prosthetic devices. We recommend that you contact your insurance company, so they can explain your current insurance coverage for orthotic or prosthetic devices. We will also contact your insurance company on the day of your initial visit to verify your plan and coverage policy. We can verify your benefits prior to your appointment, if you would like to download our patient registration forms, complete them, then send them to us through our Contact Form, located on our Locations page.

Do I need to pay my deductible and co-insurance upfront?

For covered services, payment for your deductible and co-insurance will be due at the time service is rendered. For non-covered services, payments will be broken down into 50% being due at the initial appointment with the balance being due at the time service is rendered. After we have contacted your insurance company to verify your orthotic and prosthetic coverage, we will provide you with an estimate of services. All benefit calculations are only an estimate, based upon verification of your coverage with your insurance company. Final benefits are determined by your insurance company, based upon your insurance plan, at the time your insurance company receives your medical claim and processes it. The actual Total Patient’s Responsibility may vary from the time we verify your insurance coverage and benefits to the time your insurance company processes your claim. Any refunds will be processed within 10-12 business days.

To prevent any misunderstanding about medical insurance, we would like to point out that:

  • Payment for covered orthotic and prosthetic devices are the responsibility of the patient and/or legal guardian.
  • Deductibles, co-payments, and/or other patient responsibility amounts for covered devices are due at the time services are rendered.
  • Payment for non-covered devices are the responsibility of the patient and/or legal guardian.
  • Non-covered devices are broken down into two payments for the patient’s convenience. 50% will be due at the initial appointment. Balance will be due at the time services are rendered.
  • Payments can be made by check, Visa or MasterCard. We do not accept cash, Discover or American Express.
  • A $25.00 fee will be assessed for any check, Visa or MasterCard return, for any reason. The $25.00 fee will be a direct charge to you and will not be billed to your insurance company.
How long should I wear my brace each day?

Typically, a brace should be worn during waking hours, unless otherwise specified by your physician or practitioner.

What should I do if the fit or function of my brace changes?

Please contact our office at once to schedule an appointment with your practitioner.

What do I do if my brace or prosthesis breaks?

Stop wearing your device immediately and contact our office to schedule an appointment with your practitioner.

Can a brace be adjusted for growth?

Yes, in most cases a device can be adjusted in response to growth. Contact our office to schedule an appointment with your practitioner though, so the situation can be evaluated.

How often should I see my Orthotist?

Under normal circumstances, you should see your practitioner every three to six months.

Can I get my hard, plastic brace wet?

Yes, however, it should be dried thoroughly before you reapply it. If it comes in contact with salt water, be sure to rinse it thoroughly with fresh water. Be aware that the padding inside some braces may mildew, if not properly dried.

Do I need a prescription for an adjustment?

That will depend on if the adjustment requires changing the basic type or function of the brace. You will need a prescription for a new brace, if one is needed.

How often should a brace be replaced?

This depends on the age and activity level of the patient. Higher activity levels can lead to a shorter “life span” for the brace. Additionally, younger patients need braces more often because they generally grow quickly.

What should I do if the velcro straps on my brace break?

Contact our office at once. Straps can generally be replaced quickly and without an appointment. However, we want to make sure someone is at the office to take care of your needs, so please contact our office before stopping in.

What kind of shoe should I wear with my brace?

We recommend athletic type shoes. Although most shoes can be worn, as long as they comfortably fit both the brace and your foot. However, you must not change the heel height of the shoe, as it will change the function of the brace.

Can I play sports in my brace?

Yes, unless otherwise directed by your physician or practitioner.

Is it normal that my skin is red, after I remove my brace?

Minimal redness is expected with a brace. However, if you experience redness or irritation that lasts longer than 30 minutes after removing the brace, contact our office to schedule an appointment with your practitioner for an adjustment.

Can I fix or adjust the brace or prosthetic device myself?

No, this can lead to personal injury or damage to the device or prosthesis.

How long should I wear my prosthesis each day?

Typically, a prosthesis should be worn during waking hours, unless otherwise specified by your physician or practitioner. In the beginning, your practitioner will give you a length of time to start out wearing your device and you’ll work up to all day wear from there.

What should I do if the fit or function of my prosthesis changes?

Please contact our office at once to schedule an appointment with your practitioner.

What do I do if my prosthesis breaks?

Stop wearing your device immediately and contact our office to schedule an appointment with your practitioner.

Can a prosthesis be adjusted for growth?

Yes, in most cases a device can be adjusted in response to growth. Contact our office to schedule an appointment with your practitioner though, so the situation can be evaluated.

How often should I see my Prosthetist?

Under normal circumstances, you should see your practitioner every three to six months.

Can I get my prosthesis wet?

No, most prosthesis are made with metal components that will rust.

Do I need a prescription for an adjustment?

That will depend on if the adjustment requires changing the basic type or function of the brace. You will need a prescription if a new prosthesis is needed.

How often should a prosthesis be replaced?

This depends on the age and activity level of the patient. Higher activity levels can lead to a shorter “life span” for the brace. Additionally, younger patients need braces more often because they generally grow quickly.

What kind of shoe should I wear with my brace?

We recommend athletic type shoes, although most shoes can be worn. However, your prosthesis is aligned for a particular type of shoe and heel height. That alignment affects stability so you must not change the heel height of the shoe, as it will change the function of the prosthesis.

Can I play sports in my brace?

Yes, unless otherwise directed by your physician or practitioner.

Is it normal that my skin is red, after I remove my brace?

Minimal redness is expected with a prosthetic device. However, if you experience redness or irritation that lasts longer than 30 minutes after removing the prosthesis, contact our office to schedule an appointment with your practitioner for an adjustment.

When should I have a new socket fabricated for my prosthetic device?

When you are using 15 to 17 ply socks, or more, you should be evaluated by your practitioner. Also, if the shape or size of your residual limb changes, you should see your practitioner about a new socket.

Can the components of my prosthetic device be changed (i.e. Knee, Ankle, Foot)?

These components can be changed, depending on the type of prosthetic device. However, a prescription is typically needed to do so.

Can I fix or adjust the prosthetic device myself?

No, this can lead to personal injury or damage to the device or prosthesis.